Complaints Officer
South London | Hybrid Working

We are currently recruiting for an experienced Complaints Officer to join a customer-focused housing organisation in South London.

This is an excellent opportunity for someone with strong customer service and complaint handling experience to play a key role in ensuring residents receive a professional, fair, and efficient complaints service in line with the Housing Ombudsman Complaint Handling Code.

Key responsibilities include:

* Managing and administering formal complaints through a CRM system

* Monitoring complaint progress and ensuring deadlines are met

* Supporting managers with complaint responses and resolutions

* Maintaining accurate records, reports, and complaint trackers

* Liaising with residents, contractors, and internal departments

* Supporting Housing Ombudsman case management and evidence collation

* Assisting with complaints learning, ...