3 Month Contract With A local Authority

Job Purpose

To lead and manage the delivery of complaints, information requests, and Ombudsman enquiries within the Children & Education Directorate, ensuring compliance with statutory requirements, data protection legislation, and best practice standards. The role is responsible for driving service excellence through effective complaints resolution, robust information governance, and the promotion of continuous learning and service improvement.

The postholder will ensure that learning from complaints, feedback, Freedom of Information requests, Subject Access Requests, and Ombudsman investigations is used to improve services, enhance outcomes for children and families, and support the Directorate’s quality assurance and improvement agenda.

Key Responsibilities

• Lead and manage the Complaints & Information Team, ensuring high performance, professional standards, and compliance with statutory requi...