The Complaints Resolution Process provides the Association a mechanism to protect public interest and encourages public confidence. The Complaints Director has a vital role in upholding the integrity and credibility of the Association by ensuring appropriate implementation of Article X and associated policies and procedures.

Description Position Summary:

The Association’s Bylaw, Article X Complaints Resolution Process is a comprehensive process to manage the resolution of complaints received by the Association relating to professional conduct of members.

This position provides leadership for the implementation and administration of Article X of the Association’s Bylaws.

Major Duties & Responsibilities In accordance with the Association’s Bylaws the Complaints Director shall oversee, support and manage the Complaints Resolution Process under the supervision of the CEO.

Receiving Complaints

Assess all complaints about NHPC members to ...