Complaints & Customer Service Specialist

Central Manchester | Hybrid (3 days in the office) | £30,000 - £35,000

Axon Moore is currently partnering with a high growth financial services business in central Manchester business looking to recruit a Complaints Specialist.

This role will suit someone with complaints handling experience gained within an FCA-regulated environment, ideally motor finance, vehicle finance or wider consumer lending.

With approximately 70% of the role focused on complaints, we're looking for someone who can confidently investigate cases from start to finish, deliver fair customer outcomes and help drive improvements in complaint resolution times and overall customer experience.

What you'll be doing:

Managing complaints from receipt through to resolution.
Investigating cases, reviewing evidence and gathering information from multiple sources.
Drafting clear, professional and customer-focused final responses.
E...