Complaints and Information Manager        

Hackney

Contract

Hybrid – 2 days per week in office, 3 days work from home

£244.79 per day PAYE + 28 days annual leave

Full time

The postholder will ensure compliance with all relevant legislation, statutory guidance, data protection requirements, and organisational standards, while maintaining high levels of service quality and meeting prescribed timescales. Acting as the operational lead for the Complaints & Information Team, the role will drive a culture of accountability, transparency, and continuous improvement.

Complaints Management

Lead the effective management of Children Act and corporate complaints across the Children & Education Directorate, ensuring compliance with statutory requirements, best practice standards, and Directorate procedures.
Information Governance and Data Protection

Maintain strategic oversight of all Freedom of Information (FOI) requests a...