Complaint Handling Engineer – Medical Software

In this role you will be involved in complaint handling concerning digital solutions quality and product performance of Hospital/Laboratory Information Systems (HIS/LIS), medical data networks, middleware solutions, data communication, and apps algorithms within a digital solutions chapter. You will read and understand source code to identify root causes of software malfunctions, learn about software requirements, bug‑fix processes, and code maintenance in an Agile environment.

The Position

This is a hybrid work model with an average of two days in the office per week.

Opportunity

• Accountable for the timely handling of individual cases (Inquiry, Complaint, Potential Reportable, and Safety issues) according to ISO Quality System requirements and regulations, and the needs of the Country Organizations, including creation, acceptance, classification, investigation, complete documentati...