Responsibilities
Monitor trending and reporting of product defect complaints, serving as primary contact.
Align with Medical Safety and/or R&D on adverse events while addressing and expediting product complaints under the company's complaint policy and procedures, ensuring compliance with regulatory agencies reporting requirements.
Monitor complaint activity and provide suggestions to appropriate company authorities to modify existing manufacturing or packaging processes and/or customer training processes based on pattern and related analyses.
Maintain unified product defect investigation operating procedures.
Provide technical expertise to optimize complaint processing systems.
Maintain and monitor systems to ensure that all product complaint investigations received are appropriately investigated and concluded per the company's complaint handling procedure.
Track and evaluate the effectiveness of corrective actions associated with product complaints and ...