Job Title: Complaint Determination Associate

Job Location: Remote

Job Duration: 03 Months



Position Overview:

The Complaint Determination Associate will work under the guidance of the Team Lead, Complaint Determination, who is a leader within Global Product Monitoring. This individual will execute a process to ensure compliant complaint determination decisions are made. This person is responsible for completing all aspects of the complaint determination process. They will follow established global regulations and processes for complaint determination.



Responsibilities:

• Review and execute the process to determine if an inquiry record meets the definition of a medical device complaint


• Assign cases, determined to be complaints, with an appropriate category to allow for better assignment at the next phase of the complaint handling process
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