Key Responsibilities

• Lead, mentor, and manage a team of community specialists.
• Develop and implement community engagement strategies.
• Monitor and report on community performance metrics.
• Work closely with product, marketing, and support teams to integrate community feedback.
• Manage conflicts, moderation, and uphold community guidelines.
• Oversee community programs (ambassador, events, etc.).

Qualifications

• 3+ years in community management or customer success, with 1+ year in a leadership role.
• Strong leadership, communication, and problem-solving skills.
• Data-driven with a customer-focused mindset.