**About the Role**
Do you thrive in a high-paced environment, engaging with people, and building strong professional networks? Do you have a deep understanding of complex tender and bid processes and a talent for turning client satisfaction into tangible revenue growth?
Xait is looking for a dynamic, commercially driven **Customer Success Manager (CSM)** to join our matrixed organization, reporting directly to the General Manager (USA) / Chief Revenue Officer (Norway). In this role, you will be the ultimate commercial champion for our assigned clients, ensuring they maximize their ROI while you actively drive Net Revenue Retention (NRR) and Annual Recurring Revenue (ARR) growth across your portfolio.
While we have a dedicated team that handles the heavy lifting of technical onboarding, training, and support, your focus will be on the strategic and commercial health of the account. By monitoring user adoption to prevent churn, confidently connecting with new leads, demonstratin...