Main activities and Key Areas:

• Handling commercial claims including Heavy Commercial Vehicles claims from registration, right up until settlement


• Ensuring confirmation of cover has been completed correctly


• Reporting and handling of commercial motor and non-motor claims


• Communicate with clients, the responsible party, their insurers, solicitors, and various other parties involved in the claims process, by telephone and/or by written communication


• Ensure effective and timely claims management and settlement (in line with the SLA agreement)


• Adequate reserving of claims


• Assist with administrative functions and undertake special projects as and when requested


• To maintain the claims filing system effectively and efficiently – ensure all documents are renamed correctly


• To keep Client updated on the progress of the claim telephonically and via email