Role: Command Center Support

Location: Hyderabad

Exp: 5-10 yrs

Mode of interview : Virtual

Must Have Skills:

• 24×7 Command Center / NOC / Operations Center support experience
• Strong knowledge of ITIL processes – Incident, Problem, Change, and Service Request Management
• Hands‑on experience with monitoring tools (e.g., AppDynamics, Splunk, Dynatrace, SolarWinds, Netbrain, Nagios, SCOM, Grafana)
• Experience working with ServiceNow or similar ITSM tools for ticket logging, tracking, and escalation
• Ability to perform initial triage, impact analysis, and priority assessment
• Good understanding of application, infrastructure, database, and network alerts
• Experience in shift-based operations, including weekends and night shifts
• Strong verbal and written communication skills
• Exposure to banking/financial services envi...