• Escalates alarms based on the agreed escalation matrix upon detection of an event in Tier 1, 2 and 3 systems and customer facing applications

• Monitors and reports availability and performance of Tier 1, 2 and 3 systems on a daily, weekly and monthly basis

• Opens an incident record (ticket) when an event trend is visible which may lead to a potential issue

• Enrolls and integrates new systems, applications or business processes going to production into existing monitoring tools and adds them to the current monitoring scope

• Other technologies related to building the services may also be assigned

Requirements

• Strong analytical and planning skills;
• Good communication and presentation skills;
• Excellent problem-solving skills;
• BS IT graduate or any IT-related course;
• Must possess above average customer service skills;
• Must have excellent attention to detail and accuracy;