Champions Do More

Responsibilities

$65,000 - 90,000 / year

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.

• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates

• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.

• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.

• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process

• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Qualifications

• Customer Service Skill...