Enhance customer experiences as a Collision Consultant at Birchwood Collision Centre. Your role will focus on communicating repair details and ensuring customer satisfaction throughout the process.
In this full-time position, you will report to the Collision Centre Manager and work Monday to Friday, 8:00am - 5:00pm. Successful candidates will excel in customer relations and have strong communication skills to manage inquiries and paperwork effectively. The role emphasizes collaboration, with an environment that encourages teamwork and professional development.
Key Responsibilities:
• Build rapport with customers through effective communication
• Manage phone inquiries and walk-in customers
• Communicate repair needs and costs clearly
• Ensure the completion of required paperwork
• Follow up to assess customer satisfaction
Requirements:
• Proven customer satisfaction expertise
• Solid relationship-building skills
• Post-secondary education in Business pr...