Job Responsibilities

Handle inbound and outbound customer service and collections calls for UK-based financial accounts.

Assist customers with account concerns, payment arrangements, billing inquiries, and financial solutions.

Manage collections processes while maintaining compliance with UK banking and financial regulations.

Investigate and resolve issues related to:

Banking services

Credit card collections

Fraud-related concerns

Underwriting

Payouts and loan servicing

Provide excellent customer support while achieving collection and performance targets.

Accurately document customer interactions and account updates in the system.





Qualifications

MANDATORY REQUIREMENT



At least 1 year of collections for UK clients is a must in any industry.

Good negotiation skills along with proper and assertive communication

Understanding of collections domain and comfo...