Description We are looking for a Collections Specialist to support account resolution efforts in Salt Lake City, Utah while preserving strong customer relationships. This position focuses on contacting customers about overdue balances, investigating payment concerns, and keeping account records current and accurate. The ideal candidate is comfortable discussing payment matters, works carefully with financial details, and contributes to consistent cash flow through organized follow-up and reporting.

Responsibilities:
• Contact customers to address overdue invoices and encourage timely payment arrangements.
• Work with customer accounts receivable teams to research billing questions and remove obstacles to payment.
• Record all collection activity thoroughly so account histories remain clear, accurate, and up to date.
• Identify higher-risk or unresolved accounts and elevate them to management with relevant status details.
• Prepare and maintain daily reports rela...