Description
The Collections Specialist is responsible for managing outstanding accounts and ensuring timely collection of payments while maintaining positive customer relationships. This role works closely with customers and internal teams to resolve billing issues, track overdue balances, and support overall cash flow. The ideal candidate is persistent, professional, and comfortable handling high-volume collections activity in a fast-paced environment.
Requirements
• 2+ years of collections, accounts receivable, or related experience

• Strong understanding of collections processes, aging reports, and cash flow impact

• Experience contacting customers regarding past due balances and negotiating payment terms

• Ability to research and resolve billing discrepancies and short payments

• Strong communication skills with the ability to handle difficult conversations professionally

• Proficient in Excel (pivot tables, VLOOKUP preferred...