Collections Specialist 

Job Summary

A Collections Specialist is responsible for monitoring accounts receivable, contacting customers to collect overdue payments, and resolving billing issues. This role requires strong communication, negotiation, and problem-solving skills to ensure timely payment while maintaining customer satisfaction.

Key Responsibilities

• Monitor customer accounts to identify outstanding debts and overdue payments 
• Contact customers via phone, email, or written communication to collect payments 
• Negotiate payment plans and settlements when necessary 
• Investigate and resolve billing discrepancies or disputes 
• Maintain accurate records of collection activities and customer interactions 
• Ensure compliance with company policies and legal regulations (e.g., FDCPA) 
• Collaborate with accounting and sales teams to resolve account issues 
• Prepare reports on collection statu...