Job Overview

We are seeking a dedicated and detail-oriented Collections Officer to join our team. The Collections Officer will be responsible for managing and collecting outstanding accounts receivable from clients and customers. This role requires excellent communication skills, a proactive approach, and the ability to handle difficult situations professionally.

Responsibilities

• Account Management: Monitor assigned accounts to identify outstanding debts and follow up on overdue payments.
• Customer Communication: Contact customers via phone, email, and letters to remind them of outstanding invoices and negotiate payment plans if necessary.
• Payment Processing: Record and process incoming payments, ensuring accurate and timely updating of account information.
• Dispute Resolution: Address and resolve any discrepancies or disputes related to billing and payments.
• Record Keeping: Maintain accurate records of all collectio...