About the client: Active Utilities Active Utilities (AU) is an innovative company servicing Australian embedded network (EN) multiple-occupant locations with telephony, internet/data, electricity, and other utility needs. Responsibilities Make a high volume of outbound calls and send electronic communications to follow up on outstanding debtor balances. Handle inbound calls and electronic communications from customers regarding account status, personal details, outstanding balances, and other ad hoc enquiries. Document collection activities, customer interactions, and attendance at team meetings. Perform data integrity checks to ensure accuracy of account information. Prepare internal management reports as required. Assist with other ad hoc duties as required. Apply strong negotiation and conflict resolution skills in customer interactions. Maintain a high level of attention to detail and accuracy. Manage sensitive or difficult conversations with empathy and professionalism. Demonstrat...