Description We are looking for a customer-focused team member to join our team as a Contract to Permanent Collections representative. This position is ideal for someone who thrives in a fast-paced environment, communicates clearly with customers, and can manage a high volume of inbound calls while maintaining accuracy. The role also supports administrative and payment-related activities, making it a strong fit for someone who is organized, detail-oriented, and comfortable handling multiple tasks throughout the day.

Responsibilities:
• Handle a large volume of incoming calls and assist customers with clarity and efficiency.
• Respond to customer inquiries by phone and email, providing timely updates and accurate information.
• Enter and update customer or account information with a high level of accuracy in internal systems.
• Support payment posting activities and help ensure transactions are recorded correctly.
• Complete administrative support work such as sca...