Philippines - Operations

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As a Collections Associate at Tonik, you won't just be chasing payments—you'll be making a real impact on our customers' financial wellbeing. You'll balance empathy with efficiency, offering smart solutions while ensuring compliance with regulations.

• Negotiate with delinquent clients to secure payment commitments and educate them on the importance of maintaining good credit standing.
• Provide clients with knowledge about their credit obligations and guide them towards financial health.
• Use skip tracing tools to find clients and resolve issues quickly, always ensuring accuracy.
• Stay on top of client accounts, ensuring timely follow-ups and escalating matters when necessary.
• Keep client information up-to-date in our system, ensuring seamless data flow across teams.
• Adhere to the Central Bank's regulations and Tonik's internal collecti...