About You & the Role

As a Collections Assistant, you’ll play a key role in managing cardholder accounts, ensuring timely follow‑ups, and supporting customer needs while maintaining professionalism and empathy.

What You Will Be Doing

• Conduct inbound and outbound tele‑calling with cardholders who have over‑limit, past‑due, or delinquent accounts.
• Apply appropriate collection strategies to reduce losses and mitigate risk.
• Process customer requests and account maintenance tasks accurately and efficiently.
• Maintain clear documentation of actions taken and outcomes achieved.

What Success Looks Like

• Consistently meeting collection targets and deadlines.
• Demonstrating strong communication and customer service skills during interactions.
• Effectively applying strategies that minimize delinquency and improve recovery rates.
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