Financial accountability

Maximise after cost collections on portfolio through proactive, strategic, and operational oversight across the full credit lifecycle.

Responsibilities

Collections Policy

• Develop and maintain the collections policy in alignment with current best practices and strategic thinking.

Management of Collection Strategies

• Oversee the design, continuous improvement, monitoring, and reporting of collection strategies, with the following objectives:
• Proactively prevent default among paying customers by identifying and engaging those at risk of default.
• Minimize the roll-forward of early defaulters through targeted intervention.
• Maximize activation of Non-Performing Loans (NPL) and write-off accounts (NPLWO) to optimize NPL net yield.
• Ensure timely and consistent allocation of accounts to appropriate collections channels including OBCC Servicing and Act...