Location
Jakarta
Posted
June 10, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Job Description:
- Create the Collection Teamβs training work plan (including curriculum & training materials, making quiz, written tests, and roleplays); also creating the training reports to be submitted
- Ensure the training program is completed according to the timeline and requirements standardized
- Follow up on QA results to fulfill the training needs
- Analyze training results on a regular basis to be submitted to management, to find out which parts need to be improved or strengthened
- Update with any new banking products
- Validate SOP flow process
- Responsible for Agent's KPI including performance monitoring and coaching
- Automate training process utilizing AI
Requirements:
- Minimum Bachelorβs degree graduate
- Minimum 3 years of experience as Collection/Asset Recovery Training
- Great public speaking is a required skill
- Understands r...