Collect payments on overdue accounts and locate debtors to make collection arrangements.
- Outbound collection calls on accounts from ******** days delinquent (Predictive Dialer and/or manual)- Speak to debtors on behalf of the client using clear language, explaining their amounts owing and determining a plan of action.
- Receives payments over the phone via Credit Card or Check.
- Document customer accounts in an accurate and timely manner.
- Sending letters, statements, payment histories- Handling customer complaints and resolution paper work- Maintain and achieve monthly goals given.
- Able to react to change productively and handle other tasks as assigned.
**Requirements**:- Call center/collections experience- FDCPA and State Regulations- Excellent analytical and communication skills.Good grammar, voice and diction.
- Knowledge of loan calculations- Adequate Typing skills, 10 Key, Word, Excel, Microsoft Outlook- Ability to read and interpret documents...