About the Role

As a Collections Operations Specialist, you will play a vital role in ensuring our financial health through timely, accurate payment collection, robust customer communication, and meticulous operational process management. You’ll handle direct customer inquiries, process various payment types, resolve complex operational and customer cases, and strictly follow established Service Level Agreements (SLAs). This role demands an exceptional attention to detail and an ability to collaborate cross‑functionally while supporting Motive’s mission and values.

What You'll Do

• Accurately process and apply incoming payments (checks, wires, ACH) to the rightful customer accounts for multiple currencies (USD, CAD, MXN), using daily cash sheets and reports from bank portals.
• Perform daily reconciliation of payment batches and thoroughly investigate any discrepancies to maintain accuracy.
• Ensure successful payment cases across Te...