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Collection Officer (Mashreq Global Network)
Mashreq
📍
karachi division, Pakistan
Location
karachi division
Posted
May 31, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Job Purpose: Work a queue/pool of delinquent accounts to collect arrears to bring customers account up-to-date or within agreed terms of borrowing using different collection tools. (Telephone, letters, email, fax, legal process etc).
Responsibilities
- Work a queue of delinquent accounts
- The job involves tele-calling for most part of the day—approximately 100-150 calls on a daily basis.
- Work is done on an automated collection system—Finn1 which is a web based system.
- Make regular contact with customers to collect the full overdue payment or if the full payment cannot be made then negotiate a repayment plan as required.
- Follow up promises to ensure payments are received
- Identify potential skips and fraud cases and escalate all irregularities in accounts to the attention of the TL.
- Develop an assertive approach to resolve customer queries
- Propose settlement negotiations to recover delinquent...