<div><b>Roles and Responsibilities :-</b></div> <ul> <li>Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.</li> <li>Review cases with FOS / TL and work assignment basis the disposition code.</li> <li>Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.</li> <li>Receipt book & Repo kits allocation and auditing periodically</li> <li>Agency billing closure within 60 days of the work completed month.</li> <li>Ensuring prior approvals in repo cases & helping the agency manage repo related issues.</li> <li>Handling collection/repo related customer service issues/escalations.</li> <li>Coordinating with legal team for initiating legal actions against chronic defaulters & dealin...