Job Title: Collection Agent
Location: (Insert Location)
Department: Finance / Accounts Receivable
Reports To: Collection Manager

Job Purpose:

The Collection Agent is responsible for contacting customers to recover overdue payments, negotiating payment plans where necessary, maintaining accurate records, and ensuring that collections are made in compliance with company policies and legal regulations.

Key Responsibilities:

• Contact customers via phone, email, and other communication channels to collect outstanding payments.
• Negotiate repayment plans and ensure commitments are honored.
• Maintain detailed and accurate records of all collection activities and customer interactions.
• Review account status and resolve billing discrepancies.
• Work closely with internal departments (e.g., Sales, Customer Service) to resolve customer issues related to bi...