Collection Controller

PRIMARY RESPONSIBILITIES / KEY RESULT AREAS

• Proactively chase overdue payments through phone calls, emails, and written communication to ensure timely customer payments.
• Reconcile accounts receivable and manage customer accounts to maintain accurate records.
• Accurately book and clear daily cash receipts and actively participate in the monthly closing process by providing timely and accurate information in line with policy, audit and SOX requirements.
• Resolve customer inquiries and disputes related to payments and agree and monitor payment plans or repayment terms for outstanding debts.
• Monitor debtor days, analyzing overdue accounts, and recommend actions, such as suspending service, escalating to Red Flag meeting for further follow-up by on-shore C&C team.
• Support on-shore C&C team providing account information, custome...