JOB PURPOSE

The main purpose of the role is to telephonically contact delinquent/arrear customers to make a suitable payment arrangement to achieve the business objectives.

Inbound and Outbound SLA and work queues

• Dealing with both inbound and outbound calls within the guidelines of the set legal framework


• Tracing uncontactable customers


• Achieve daily collections targets and monthly KPA targets

Payment Negotiations

• Negotiate payments from customers following the call script within dialler time


• Advising customers of their arrear status and making suitable payment arrangements within the set guidelines to achieve a payment target


• To rehabilitate and educate customers with regards to their payment profile


• Prevent account roll forward, reduce account balance in the respective service

Customer Service <...