Primary Purpose of the Job

• Accurate capturing of prescriptions, acute and/or chronic medication. (As per SOP)
• Accurate blind checking of claimed prescription and patient medication templates. (As per SOP) with the urgency of adding prescriptions to WIP and minimise script rejections.
• Handling of clinical discussion and/or enquiries with patients and health care professionals or SPN’s
• Compliance to SLA requirements (completing of mailbox profiles, action diaries within required timelines)
• Attending to and responding in a professional manner to email messages or enquiries received from management, SPN’s or members.
• Attending to OUT OF WIP notifications
• Attending to ST71 notifications
• Attending to rejected prescriptions and templates as priority, in order to ensure SLA compliance.
• Attending of SOP training and SOP revision training
• Compliance with Company Policies, Proce...