This role leads daily club operations to deliver excellent member experiences, manage staff performance, resolve member issues, oversee budgets, and coordinate events that drive membership growth and satisfaction.

• Oversee daily operations to maintain a welcoming environment and deliver high-quality services to members and guests
• Recruit, train, supervise, and schedule staff members to ensure effective team performance and conduct regular performance assessments
• Resolve member grievances and respond to inquiries professionally to build rapport and improve member retention
• Manage budgets and control expenses to ensure financial viability and implement marketing strategies to grow memberships
• Ensure facility cleanliness, safety, and compliance with health and safety regulations
• Plan and organize special events and activities to engage members and enhance their experience
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