We are looking for a motivated Cloud Support Engineer (L1 )to provide first-level technical support across multiple projects. The role involves monitoring, troubleshooting, and resolving issues in AWS and Azure environments, ensuring smooth operations and timely escalation when required. Key Responsibilities Monitor system health, performance, and availability across AWS and Azure Respond to alerts, troubleshoot basic issues, and escalate complex incidents to L2/L3 teams Support users with access, configuration, and environment-related queries Maintain documentation of incidents, resolutions, and escalation processes Collaborate with cross-functional teams across multiple projects Ensure compliance with security and operational standards
Required Skills & Qualifications Basic knowledge of AWS (EC2, S3, IAM, CloudWatch) Basic knowledge of Azure (VMs, Storage, AD, Monitor) Familiarity with ticketing tools (e.g., ServiceNow, Jira) Strong troubleshooting and communication skills Ability...