Description and Requirements

Cloud Services Technical Support Engineer (SME/TL)

The Cloud Services Technical Support Engineer is a critical member of the SAAS Support team. Strong technical skills, complex problem collaboration skills, as well as outstanding customer support and professional communications skills are essential to ensuring the best possible customer experience while resolving a high percentage of customer incidents... Support Engineers must resolve the most complex customer problems, often collaborating with Cloud software Level 3 support teams. Cloud Services Technical Support Engineer must be experienced remote support agents within a direct contact center environment. Engineer must have strong technical background in MS Azure and Office 365 Cloud products

We’re looking for a professional who is well-rounded and customer-focused, with a love for solving problems. As a Tier 2 Cloud Services Technical Support Engineer you will ...