Job Summary

Facilitate movement of asset and/or process through established steps to completion and/or closure.

Essential Functions/Performance Dimensions and Tasks Time Spent (%)

The essential functions of the position include, but are not limited to:

• Task Management 60%

o Manage portfolios, tasks or assignments through queue to completion

o Escalate issues to proper department or supervisor for resolution

o Review and process documentation received

o Coordinate completion of tasks with team members

o Approve items in scope of authority for completion

o Update client and company systems as required

• Customer Service 25%

o Respond to client's requests or questions via phone, email, portal or fax

o Correspond with vendors, clients or customer liaisons

o Train vendors, clients or customers on processes if part of internal process

Quality Assurance 10%

o V...