Job Opening: Clinical Quality Assurance Agent

Location: South Africa, Remote (US Hours - 9am-5pm EST)

Employment Type: Full-Time

Key Responsibilities

• Conduct detailed quality assurance audits across clinical and operational processes
• Review documentation, reports, and case materials to ensure accuracy, compliance, and adherence to healthcare standards
• Utilize QA audit tools and platforms (including CentralReach and Rethink) to evaluate performance and identify gaps
• Interpret and apply healthcare regulations and standards across varying scenarios and cases
• Provide clear, constructive feedback and recommendations for improvement
• Analyze data using Excel and other tools to track trends, identify risks, and support decision-making
• Collaborate with cross-functional teams to maintain and improve quality standards
• Develop and refine QA processes, framewor...