Job Description

• Responsible for updating appointment in the register book and computer system (Encore Med), inform and follow-up with patient on appointment via telephone (SMS, WhatsApp, phone call).
• Responsible updating completion of patient’s appointment in Encore Med system on daily basis.
• Responsible to provide Guarantee letter request to GL unit (Business Office) for outpatient follow up / appointment with Consultant.
• Responsible in registration of outpatient in the system (Encore Med / KCIS 2 / HITS 2).
• Responsible to check patient’s GL/Insurance validity and coverage before seeing the Consultant.
• Responsible to inform and request the patient to acknowledge the limit and sign the Guarantee Letter.
• Responsible to guide cash payee foreigner patient to make necessary cash deposit payment before seeing the Consultant and before necessary investigations.
• To immediately hand over Consultant charge sheet,...