Responsibilities

• Responsible to manage patient’s appointment via telephone, letter or walk-in at the specific clinic reception area based on clinical urgency, availability of consultant and time most convenient for the patient.
• Appointment slot should be given to the next walk‑in patient if the previous patient is a no‑show, subject to the time of the next appointment.
• Enter patients’ appointment information into the system.
• Request for the case notes for the said appointment once the appointment is confirmed with the patient.
• In the event of system breakdown, to fill in the request form for case notes and send to MRD personally.
• Register for returned patients with appointment who present themselves at the clinic on the appointment day to create the visit episode and to ensure that their case notes are prepared before the appointment time.
• For new patients, prepare a new appointment card and a new case note after...