Position Overview

The Clinic Operations Manager is responsible for the seamless daily operation of both clinical support and premium hospitality functions. Reporting directly to the Head of Operations & Nursing, this role drives site-level performance while proactively collaborating with peer managers across the group to optimise shared resources, staffing, and patient flow.

Reporting Lines

Direct Report To: Head of Operations & Nursing

Collaboration Mandate

High-frequency coordination with peer Clinic Operations Managers across all group sites.

Key Accountabilities

1. Daily Operational & Clinical Oversight

   • Patient Affairs — Administration: Manage the administrative core of the clinic, overseeing patient registration, billing accuracy, insurance coordination, and data integrity.
   • Patient Relations — Experience: Lead all patient-facing interactions, ensuring a five-star hospitality experi...