IT Support L0 (Fresher)

Location: Vadodara, Gujarat - 390021

Position Summary:

We are seeking a motivated and enthusiastic fresher to join our IT Support team as an L0

Support Technician. The ideal candidate will have a strong foundation in computer science or

information technology, excellent verbal communication skills in English, and a passion for

troubleshooting and resolving technical issues.

Key Responsibilities:

First Point of Contact: Serve as the initial point of contact for IT support, handling

incoming support requests via phone, email, or ticketing system.

Basic Troubleshooting: Diagnose and resolve basic technical issues related to desktops,

laptops, and networks.

Incident Logging: Accurately document and log all support requests and resolutions in

the ticketing system.

User Assistance: Assist users with softwar...