Hybrid: Maitland, Florida, 32751
Description
-Provide expert support and respond to inquiries regarding ADP products via phone and email
-Use your strong interpersonal skills and product knowledge to communicate with customers, resolve issues, and assist in the use of ADP products and systems
-Follow up and follow through throughout new projects, requests, and cases
-Ask relevant questions to define the root cause of a problem, generate solutions, decide on a course of action, and be accountable for actions and decisions
-This role is looked as true account on communication with Delivery service providers. (DSP)
-The customers are independent business owners and entrepreneurs.
-They will be on the phone all day 80%. Break out to team meeting.
-There are 3 levels that they can grow in. Understands tied to a desk.
-Act as a subject matter expert for clients and new associates by providing technical expertise, guidance and training as needed.
-Meet departm...