Description
We are looking for a Client Support Specialist to support a busy software organization in Saint Paul, Minnesota. This Contract position offers an interim assignment expected to last 3+ months and follows a hybrid schedule with two days onsite and three days remote each week. The person in this role will serve as a key point of contact for customers by managing phone and email inquiries, resolving access-related issues, and delivering timely assistance that supports a positive service experience.


Responsibilities:

• Manage incoming and outgoing customer communications, addressing questions, service concerns, and follow-up needs with professionalism and urgency.

• Set up user accounts, remove access for former users, and handle related administrative requests with a high degree of accuracy.

• Guide new customers through the onboarding process and provide clear updates as they move through service setup.

• Review and respo...