Client Support Specialist

Bogotá, Bogota, Colombia

Hybrid

Your Mission

A Client Support Specialist is a friendly, diligent, and tech-savvy professional with availability during business hours. Client Support Specialists will learn to adapt to new developments as they happen while establishing a long-term career path within the fintech industry.

Key Responsibilities

• Shifts: 8:00AM-6:00PM EST, 11:00AM-8PM EST
• Provides exceptional customer experience by addressing inquiries using a variety of channels (telephone, email, chat, ticketing, etc.) in a support-center environment which adheres to scheduled shifts, procedures, metrics, and departmental goals.
• Answer inbound customer service and technical support calls from our customers.
• Leverage documentation and support resources to perform with precision.
• Rely on professionalism and tact to resolve occasionally criti...