We are seeking a customer-focused and dependable Client Support Services Representative to join our remote team. In this role, you will serve as a primary point of contact for clients, providing exceptional support, resolving inquiries, and ensuring a positive customer experience. The ideal candidate is a strong communicator who enjoys helping others and building lasting client relationships.

Key Responsibilities:

• Respond to client inquiries via phone, email, chat, or ticketing systems
• Provide accurate information regarding products, services, and account-related questions
• Troubleshoot and resolve client issues in a timely and professional manner
• Escalate complex concerns to appropriate departments when necessary
• Maintain detailed records of client interactions and resolutions
• Assist with account updates, service requests, and onboarding activities
• Monitor clien...