Elevate customer satisfaction as a Client Support Representative II at Custom Health in Ontario. Provide essential technical assistance and troubleshooting for healthcare applications and ensure fast resolution for user inquiries.
In this role, you will be the go-to resource for resolving application issues, supporting a diverse stakeholder group including pharmacies and patients. Your expertise in clear communication, problem-solving, and understanding healthcare systems will play a key role in ensuring users receive the guidance they need. Collaborate with advanced support teams for escalated problems and mentor junior staff to enhance their skills.
Key Responsibilities:
• Handle initial support for application issues
• Collect information to facilitate issue resolution
• Research solutions using support resources
• Resolve documented issues within scope
• Escalate complex issues to senior support staff
Requirements:
• Post-secondary degree in Computer Scie...