Customer Success & Support Specialist

About the Role

We are looking for a highly organized, empathetic, and fast-moving Customer Success & Support Specialist to help manage client relationships and ensure every client receives timely, thoughtful, and effective support.

This person will be responsible for resolving client inquiries as quickly as possible, keeping client communications organized, identifying risks before they become cancellations, and helping improve overall client satisfaction and retention.

The ideal candidate is calm under pressure, extremely detail-oriented, great at written communication, and genuinely cares about helping clients succeed.

Responsibilities

Respond to client questions, concerns, and requests quickly and professionally across email, Slack, chat, or other support channels.

Resolve client issues efficiently by coordinatin...