About the Role:

As a Client Success Manager, you are the bridge between ambitious digital strategy and flawless execution. You will drive eCommerce success by acting as a trusted advisor to a portfolio of clients, helping them refine their digital roadmaps and identifying growth opportunities across both monthly retainers and specialised projects.

This is a high-impact role requiring a blend of strategic thinking and rigorous project management. You’ll stay ahead of industry trends to provide fresh ideas that improve ROI, while ensuring that internal teams are aligned and tasks are delivered on time and within scope.

Job Requirements

• eCommerce & Agency Experience: Minimum of 2 years in eCommerce/Digital, ideally within an agency or high-growth partnership environment.
• Tech Stack Proficiency: Direct experience using Teamwork, Slack, and Confluence for task tracking and project orchestration.
• AI & Automation: Familiarity...